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SALES

OVER 22 MILLION ORDERS A YEAR – THAT’S 62,000 ORDERS AND WELL OVER 46,000 CUSTOMER ENQUIRIES DAILY. AS GERMANY‘S LARGEST ONLINE RETAILER FOR FASHION AND LIFESTYLE, OTTO SETS THE PACE.

Sales and Service are the interfaces between the OTTO online shops and the customer. We do our utmost every day to make sure everything works smoothly and to our customers’ fullest satisfaction!

OTTO-Department-Sales

KEEPING OUR CUSTOMERS SATISFIED

In Sales our core task areas are Sales Strategies and Management, Customer Relationship Management, Online Marketing, Format Management and Cooperations.

Our daily challenge is practical e-commerce retailing with the objective of presenting interesting offers to our customers that will fire their enthusiasm again and again for OTTO. For us, this not only means checking and rechecking our own ideas and procedures, but sometimes also striking out into new, unfamiliar territory. The working atmosphere in our team of experienced pragmatists, retailers, tech fans and online specialists is relaxed, open and mutually respectful. If you enjoy working on your own initiative and would like to help drive the further development of our business, and if you find working with technology fun – welcome to our team!

In the Customer Service and Logistics Area, every one of us is always there for the customer.

We make sure that our customers receive everything they need to be able to enjoy the product they buy. Tuning-in their new TV – of course. Delivery just when it suits the customer – naturally. Questions regarding the article? Just let us know! And just in case anything doesn’t work as it should, then we’re personally available for our customers around the clock. Our team includes experts for service development and redesign as well as the optimisation of customer-relevant processes, from the order right through to delivery. In our Customer Centers our committed and highly trained staff care for the customers, who can reach us at any time by phone, via e-mail, online chat, social media – or request a call-back. 

Colleagues joining us are passionate about service and customer orientation. They have excellent communication skills, enjoy agile teamwork and constantly seek the bigger picture. They work quickly and efficiently, are flexible and look forward to variety and change. With us you’ll find the full spectrum of tasks together in just one Area: project work, customer contact, controlling, training, service and process conceptualisation, organisation, e-learning and strategic topics.

Our constant ambition is very simple: only the best is good enough for the customer. And in our Area, this means making Customer Service more personal than ever before

IF OUR AMBITION IS YOUR AMBITION – WE’D LOVE TO HEAR FROM YOU!

More info: #OTTO, #OttoGroup

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