‘Christmas is in you’ – festive services

For many consumers, the joys of the Christmas season are spoiled by the thought of having to fight their way through overcrowded shops in the city centre to hunt down presents for family and friends. Happily, anyone who prefers to browse Christmas markets in comfort rather than stand in endless queues at the till can fulfil this wish quickly and easily on otto.de! In good time for the start of the advent season, the online retailer delights consumers with an emotionally charged online film. In a charming way, OTTO shows how wonderful it can be to fulfil wishes.

Customer Service for Christmas – found at otto.de

You can relax and enjoy the Christmas season and still have lots of time for family and friends, because OTTO has adjusted its service offerings to meet the particular needs of its customers at this time of year.

  • What is the order deadline to ensure that my presents arrive on time?

All customers who order from OTTO before 13:00 CET on Wednesday 23 December, will receive their goods in time for Christmas Eve, no matter whether orders are placed online or by phone. The one condition is that the articles must be in stock at the time of placing the order, and are not freight goods, or sold on behalf of other retailers. As long as they are ordered with the 24-hour delivery service latest by 13:00 CET on Wednesday 23 December, any dispatchable goods in stock can be delivered by 24 December.

  • Extended returns period

Just in case one of your Christmas present isn’t a hit after all, any articles ordered as of right now can be returned by Sunday, 31 January 2016.

  • 0 percent finance

From 10 November to 28 December, customers who choose payment in 12 monthly instalments benefit from 0% finance on the entire OTTO assortment.

  • Free delivery

OTTO will deliver orders placed between 8 and 23 December 2015 free of charge. This offer does not apply to any extra delivery charges, the purchase of OTTO gift vouchers, or articles sold by other sellers on www.otto.de, and may not be used in combination with other vouchers.

Online shop in a festive design

Customers who make use of the online retailer’s Christmas services will catch the Christmas spirit at otto.de. As well as the animated OTTO Christmas film, they’ll find gift ideas here for friends and family, festive decorations as well as baking accessories and holiday fashion. 

Even more pre-Christmas joy comes with the Christmas prize draw, which offers the chance to win a jackpot of 2 million euros plus attractive instant prizes.

Media echo

Leiterin Unternehmenskommunikation OTTO


Ulrike Abratis
Division Manager Corporate PR
Phone +49 (0)40 6461 8630
Fax +49 (0)40 6464 8630

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